Acquis Consulting

About Us

Cortico-X is an experience-led transformation business that partners with clients on reimagining complex customer and employee experiences. We do this by orchestrating insight, strategy, technology, and delivery into one unified motion, ensuring every action drives measurable outcomes and growth. Accordingly, our core capabilities span the end-to-end transformation value chain: strategy, research, design, applied data & technology, and experience management.

The Opportunity

We’re looking for a Service Designer who’s more than just a designer — someone who can think like a consultant, work like a builder, and thrive in a fast-moving entrepreneurial environment. This role is perfect for someone who enjoys wearing multiple hats: designing, facilitating, strategizing, and rolling up their sleeves to make things happen.

What You’ll Do

• Partner with client and internal teams to design end-to-end experiences that transform how organizations deliver value, particularly in an artificial intelligent environment
• Lead or support service design activities including journey mapping, service blueprints, experience prototyping, and opportunity framing.
• Translate research and insights into actionable strategies, roadmaps, and service concepts.
• Facilitate collaborative workshops that align cross-functional teams and clients.
• Act as a strategic consultant — advising clients, facilitating workshops, and helping teams align around a shared vision.
• Collaborate with cross-functional disciplines (business strategists, applied data, emerging technology, experience management, etc.) both within our firm, partners, and client organizations.
• Move fluidly between high-level thinking and hands-on doing — from shaping vision decks to building MVPs and operational processes.
• Contribute to shaping our young firm’s culture, tools, and methodologies as we grow.

What We’re Looking For

• Service design expertise: Experience designing services or experiences at a systems level, not just user interfaces.
• Consulting mindset: Comfort advising clients, structuring problems, and communicating clearly with executives.
• Highly organized: Adaptively manage timelines, stakeholder communication, and deliverables.
• Builder mentality: Willingness to get hands dirty and help build — whether that’s a new service model or internal processes.
• Strong collaboration skills: Ability to work effectively across functions and levels — internally and with client teams.
• Entrepreneurial spirit: Comfortable with ambiguity, fast pivots, and shaping things that don’t yet exist.
• Excellent communication, facilitation, and storytelling skills.
• 5+ years of relevant experience in service design, experience strategy, or consulting (agency or in-house).

Nice to Have

• Experience in early-stage companies, startups, or innovation teams.
• Familiarity with adjacent disciplines (e.g., data products, AI strategy, experience management). 

What We Offer

• A front-row seat in building a new kind of experience transformation firm.
• A collaborative, low-ego, high-performance culture.
• Opportunities to shape strategy and make a tangible impact with clients.
• Competitive compensation and benefits.